Shipping fragile or high-value items requires method: the difference between a perfect arrival and a complaint often lies in the right box, correct padding, restraint and documentation. Here you will find a practical guide with verified tips and a final checklist.
Summary
Basic principles (to be applied ALWAYS)
- Use new, robust boxes (quality corrugated cardboard; avoid reuse if deformed or weakened). For heavy or very delicate loads assess walls double/triple. Knowledge how to pack a parcel proves to be very valuable.
- Padding and immobilising the object on all sides with suitable materials (foam, bubble wrap, cardboard/foam templates). Empty space is the enemy.
- Box-in-a-box method“ (box-in-box): protected interior + additional padding in the outer packaging, especially for glass/electronics.
- H-tape“ on all joints (top and bottom) to reinforce the flaps.
- Clear labelling (FRAGILE / THIS SIDE UP), but remember: the label is not a substitute for proper packaging.
When the object is of high value
- Pre-shipment photos of contents and packaging, numbering of packages and packing list.
- Ancillary servicesAdvanced traceability, signature on delivery and transport liability/insurance options; check what they cover and the exclusions for inadequate packaging.
- Customs documents and correct assessment good for the’supplementary insurance (declared value; some countries require commodity/HTS codes).
How to pack in practice (step-by-step)
- Prepare the objectdisassemble or block any moving parts, protect edges and delicate surfaces with foam or rigid cardboard, insert dust bags when needed.
- Creates the first protective layerWrap the object with thick bubble wrap (more laps on the most exposed parts) or shaped foam. Insert spacers to prevent it from “touching” the walls of the box.
- Fits well inside the boxFill the remaining spaces well so that the object remains stationary. If you feel movement when shaking the box, add padding.
- Switch to outer boxPlace the object internally in the centre of the second, creating an even cushion all around with bubble wrap, foam or honeycomb cardboard.
- Methodical sealingClose with “H” tape above and below, reinforcing the edges. Apply the labels and documentation in a transparent envelope on the wider side.
- Shake test: Shake gently: if you feel movement, add padding. (Good packing practice).
Materials: what to use (and what to avoid)
They work well:
High-thickness bubble wrap
Closed cell foams
Protective corners
Honeycomb cardboard
Rigid panels to distribute loads
Air cushions and filler chips are only useful as a complement: they must not be the only protection, otherwise the object tends to sink.
Avoid newspapers or fillers that compress easily: lose volume and protection during the journey.
Avoid recycling cardboard boxes that have already lost their strength:
As you can see from the picture, the stresses during travel can be varied, so if not prepared correctly, the packaging will fail.
Quick instructions for sensitive categories
- Glass and ceramics (glasses, plates, china): wrap each piece individually, insert separators between one element and the other and adopt the double box. Impacts between neighbouring pieces are the most common cause of chipping.
- Electronics (TV, computers, cameras): whenever possible use the original manufacturer's packaging then placed in an outer box with additional padding. It avoids direct pressure on displays and blocks power supplies and accessories well.
- Mirrors and paintingsProtect the surface with rigid cardboard and foam, use corners for the perimeter and immobilise the frame. The double wall reduces the risk of cracks and vibrations.
- Musical instruments: within the case Fill in the gaps (especially around the handle), then place the case in an outer box with additional padding. Be careful of temperature changes and humidity.
- RTA“ furniture (in kit form)Reinforce the sides with rigid panels, protect the joints and separate the heaviest components. The contents must never move.
What breaks most often (and why)
The most exposed are:
- glass/ceramics,
- decorations and ornaments,
- electronics,
- musical instruments,
- mirrors,
- furniture in chipboard / RTA.
There are three main causes: shocks and falls during sorting, insufficient packaging (gaps, non-uniform protection) and pressure due to other stacked packages.
Added to this is the hasty handling when the parcel is not clearly recognisable as delicate.
An “impact-proof” packaging design drastically reduces these critical issues.
Choice of service and operational notes
- Time and supply chain: for sensitive objects prefer services of express courier express which will have fewer steps and reduced time.
- Tracking + signature: enable notifications and proof-of-delivery.
- Insurance/Carrier Liability: check limits, deductibles and conditions on packaging (insufficient protection is often excluded).
- Customs documents: precise descriptions, commodity code (HS), correct value, possible proof of purchase/photos. (Best practice international shipping.)
Common mistakes to avoid for parcels
Re-using “tired” boxes” or too big (they collapse and crush easily).
Fill with only paper or light chips,
or leave large gaps. If paper and light chips are used as the only protection, they compress during transport and the object remains free to move.
Forgetting to affix the “H” tape”
and flap reinforcements. If the flaps open, the box loses integrity.
Heavy packages:
We accept parcels up to 70 kg even without pallets; however, for weights over 30 kg can be applied supplements. For security reasons, apply a label “HEAVY” on all the hills that exceed 23 kg.
Relying on the “Fragile” label instead of technical packaging
The label does not compensate for poorly designed packaging. Also, make sure it is clearly legible and not superimposed on other old labels already in the box.
Objects touching each other:
is risky as it creates internal shocks.
And for Pallets....
Stacking “in columns”
(or brick only if needed)
Vertical, columnar stacking provides maximum resistance to crushing. If the contents are rigid and the layers “play” a bit, you can alternate the brick pattern to increase transverse stability, while still avoiding protrusions.
No protrusions beyond the perimeter
Packages must fit in perfectly in the perimeter of the pallet: pallets with overhangs are not accepted. Protrusions are easily damaged during handling and prevent proper stacking in storage and in transit.
Flat and stackable top
The top of the pallet must be flat, rigid and stackable. Non-stackable pallets (with uneven or “pointed” profiles) result in extra charges and increase the risk of damage because they cannot be stored safely in columns.
Strapping and/or stretch film: also attach to pallet
It clamps the load with two crossed straps (passed around the packages and pallet skids) and uses stretch film to wrap the entire volume including the base. This way the load works as a single body and does not slip during bumps and braking.
Clearly visible label
on the side (not on top)Apply the labels to the sides of the pallet, never on the top: another pallet could be stacked on top and cover them. Shipping tipComoda.com:
- Per pallet stackable, insert a copy of the label also inside one of the hills.
- Per pallet non-stackable with irregular goods, apply the label directly on the object (if you wrap with film, label before wrapping) and use Do Not Stack“ cones/indicators” clearly evident
Operational checklist (short but comprehensive)
- Before we begin: take photos of the object and packaging, define the value and check whether a additional coverage. For foreign countries prepare goods description and, when required, HS code.
- Ready-made materials: box new and robust, bubble wrap/foam, rigid surface panels, corner panels, quality tape and transparent envelope for documents.
- Correct packaging: wrap, immobilises, eliminates gaps; if necessary use the box-in-box. Do the “shake test”: if you feel movement, add protection.
- Closure and documents: seals a “H” above and below; apply FRAGILE/HIGHER labels; insert sender/receiver clearly legible and attach customs documents.
- Delivery and tracking: activates the notifications, choose the signature on delivery and keep receipts and photos until delivery.
Download PDF
📋 PDF list of critical points to check before sending:
Download the check list in PDF
Main sources
- DHL Discover - How to pack fragile items; Tips for high value items; Shipment insurance (exclusions for inadequate packaging)
- FedEx International - How to ship fragile items (materials, reinforcements, “H” tape)
- DHL - Packing Guide (PDF)Good professional packaging practices.
