The use of a express courier or other service of parcel shipments today makes it possible to be informed almost in real time about every transit of a parcel or pallet shipped to dispatch a parcel in total tranquillity.
The notification service monitors the tracking number generated when the label is created and tracks the parcel until it is delivered.
Sometimes it happens that although everything seems to be in order, the parcel is not delivered.
Whether you found out about the non-delivery through online tracking, or found the message in the mailbox, it is annoying at first glance.
Sometimes it may even happen that the online parcel appears to be delivered when in fact it was not.
Although non-delivery is not pleasant, it is not always difficult to solve, on the contrary.
Let us look at the reasons why a international shipping or national may be undelivered and what can be done to receive it as soon as possible.
Undelivered parcel: what does it mean, how to act?
Life is full of surprises and they are not always pleasant. Looking forward to receiving a parcel that instead does not arrive on time is very frustrating, to say the least. But don't despair just yet. Here is what to do when the parcel has not arrived.
Below you will find the wording the courier uses when a parcel is not delivered and the most common reasons. Followed by tips from spedizionecomoda.com on what to do.
No one was present at the time of delivery?
What happens when a parcel is not delivered?
The parcel was delivered, but you did not receive it?
Undelivered parcel?
Non-delivery means that the courier tried to deliver the parcel but no one was present at the specified address.
Apart from cases of notification of delivery that did not actually take place, in most cases there are four reasons why a parcel is not delivered:
- The specified delivery address is incorrect.
- At the time of delivery no one was present to receive the parcel.
- The courier made a mistake and reached an incorrect address.
- The delivery time was prolonged due to delays by the seller or the courier.
Other reasons could be related to the documentation required for the parcel to clear customs. This case applies to shipments outside the EEC.
Was no one present at the delivery?
The courier is unlikely to be able to specify a precise time for delivery. He usually only specifies the day. If the delivery address is a private residence, it can be verified that when the courier arrives nobody is at home to receive the parcel.
In these cases the delivery man, as it must adhere to a tight schedule, may:
- He will leave a non-delivery notice at the concierge desk or in the mailbox.
- Attempt to contact the addressee by telephone if the addressee has left a forwarding address with the sender at the time of the shipping order.
- In some cases, leave the parcel with a neighbour or the doorman, depending on availability.
In all cases, the courier will update the tracking of the parcel with one of the options described above.
Lastly, there is always the possibility of requesting that the parcel be left at a collection point of the selected courier as close as possible to the recipient's address. The recipient can then go to the collection point during business hours and, with proof of identity, collect the parcel.
What happens when a parcel is not delivered?
The first thing to do when a parcel is undelivered is to check the delivery address entered when ordering.
Make sure that this is correct in every part. You can do this by checking the notifications you receive by email or by contacting the website where you purchased the shipping service.
It is also a good idea to make sure that someone is present at the address to receive the parcel or pallet. In fact, the delivery person will need a signature from the recipient confirming delivery.
The courier, after leaving the notice of non-delivery, may attempt delivery a second time.
On the same day or at a later date to be agreed. In this case you should contact the website where the service was purchased, they will facilitate the return.
In the absence of instructions, the courier will place the package in storage at its warehouses. Be careful, though, storage will have a cost, so it is good to act as soon as possible to avoid additional shipping costs.
The parcel was delivered, but you did not receive it?
Sometimes it happens that the parcel is delivered in the tracking system but the recipient has not received it.
As mentioned before, if the courier does not find anyone at the delivery address, he may attempt delivery to a neighbour or to the concierge service.
Making sure that the parcel was not then received by a neighbour or the doorman is the first wise thing to do.
On the other hand, if the parcel is delivered, useful information can be obtained from the tracking service. Information such as the’time of delivery, the name of the recipient the package, the’delivery address. This will help you locate your parcel if it is delivered to a third party.
If, after due verification, the parcel turns out not to be in the possession of a person close to you, the thing to do is to contact the website where you booked the shipment and ask them for help.
These will facilitate communication with the courier, ensuring that the package is located and delivered to you as quickly as possible.
Is the parcel behind schedule ?
A further possible case for your parcel not being delivered is that the sender was delayed or, worse still, made mistakes.
In this case both the courier and the recipient (you) are not at fault. You will have to contact the service provider and request information and clarification.
- If the service provider has allowed too much time to elapse before booking the pick-up, feel free to ask for a full refund of the shipping costs.
- If, however, you wish to proceed with the shipment, urge them to do so and ask for a refund for the lost time.
In the case of non-EU shipments, there will be various documents to enclose with the parcel. If the delay is due to the necessary documents not being filled out or being filled out incorrectly, you should check them with the help of the service provider.
Spedizionecomoda.comoda.co.uk, for example, puts at your disposal professionals capable of working closely with the best couriers and enabling you to solve any unforeseen problems, including customs issues.
A final remark on possible delays in delivery, the reasons for which lie outside the possible errors of the sender or recipient. Certain times of the year, such as Christmas, see a drastic increase in the number of shipments and consequently couriers are extremely busy.
During these periods, delays may occur due to overloading. Usually the shipping service provider will notify the sender of possible delays and which geographical areas are particularly affected.
Conclusions
If the long-awaited parcel has not been delivered to you on time, do not despair. With the help of the website where you purchased the service, you will be able to trace the reasons for the non-delivery, track down the package itself, and request the courier to deliver it as soon as possible.
