FAQ – Delivery and Shipping

The driver picks up/delivers the shipment directly to the address you entered in the online order form. He/she arrives in front of the entrance indicated for pickup and takes charge of the delivery.
It is important to note that shipments at post office boxes cannot be performed! The delivery receipt must be signed by the person receiving the package.

Yes, you will just need to send a request to customer service along with the tracking number.

If the first delivery attempt fails, another delivery date will be arranged with the consignee. If the second attempt is also unsuccessful, the shipment will be placed in storage at the warehouse for few days, awaiting the recipient’s call. If we do not receive acknowledgement from the recipient, the package will be returned to the sender’s address at a cost.

It is used to facilitate delivery. The phone number is very important for the driver to communicate with the recipient. The driver informs the recipient about the arrival time at the destination, or schedules the delivery on a different day if needed. If it is not possible to get in touch with the recipient by phone, the recipient receives a second communication via email.

Despite the efforts of transportation companies, estimated delivery terms cannot be contractually guaranteed. Estimated delivery terms are based on 95% delivery successes at the destination address.

Please consider that unforeseen problems may arise during transportation and delivery may therefore be delayed-for example, due to inspections, inclement weather, traffic, etc.

Cooperation during delivery between the courier and receiver within the required timeframe is also essential, when the sender requires the package to be delivered to the designated address on the designated day. The recipient is informed that the parcel is being delivered for that day and should wait for the driver’s call with the exact time of delivery.