FAQ – Frequently Asked Questions If you are looking for information about how our service works and what we offer, you are in the right place. We have prepared for you a selection of the most frequently asked questions, categorized by question type. Search the questions Search Search Cost and payment (12) Delivery and Shipping (5) General questions (9) Shipping Order (23) Package contents and packaging (7) Claims and insurance (5) Withdrawal (9) Didn't find the answer to your question? Please ask us using the form below. We will respond to you by email. Name(*) Email Message Submit Form